Refund policy
At Ckcarolina, customer satisfaction is important to us. We want you to feel confident when purchasing ovens and sandwich makers from our online store. If you are not completely satisfied with your purchase, our Return & Refund Policy explains how to request a return or refund.
## 1. Return Period
We offer a 14-day return period from the date you receive your order.
If you wish to return an item, please contact our customer support team within 14 days of delivery.
## 2. Return Eligibility
To qualify for a return, products should meet the following conditions:
- Items must be unused and in their original condition.
- Products should be returned with their original packaging, accessories, manuals, and included components.
- Proof of purchase or order confirmation must be provided.
- Items must not show damage caused by improper use or handling.
Ovens and sandwich makers must be returned safely and with appropriate packaging to help prevent damage during transportation.
## 3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
To help us resolve the issue, please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the damage or defect.
Our support team will review your request and provide appropriate assistance.
## 4. How to Request a Return
To start a return, follow these steps:
1. Contact us at support@ckcarolina.com.
2. Provide your order number and the reason for your return.
3. Include photographs if the product is damaged or defective.
4. Wait for our team to review your request and provide return instructions.
5. Carefully package the approved item and follow the return instructions provided.
Please do not send products back before receiving return authorization and instructions.
## 5. Refund Processing Time
Once your returned product has been received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be processed within **3 business days**.
After processing, the time required for the funds to appear in your account may depend on your bank or payment provider.
## 6. Refund Method
Approved refunds will generally be issued through the original payment method used during checkout.
If the original payment method is unavailable, our team will contact you to discuss an appropriate alternative.
## 7. Return Shipping Costs
Return shipping costs may depend on the reason for the return and applicable consumer protection laws.
If a product arrives damaged, defective, or incorrect, please contact our support team for assistance with the return arrangements.
For other returns, customers may be responsible for return shipping costs where permitted by applicable law.
## 8. Exchanges
If you receive a damaged or defective item or wish to exchange an eligible product, please contact our customer support team.
Exchanges are subject to product availability and approval.
## 9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated before the order has been processed or shipped. Orders that have already been shipped may need to follow our return procedure.
## 10. Exceptions and Legal Rights
Certain products may not qualify for returns due to hygiene, safety, or other applicable restrictions.
Nothing in this policy is intended to limit any consumer rights or legal protections available under applicable law.
## 11. Contact Information
For return, refund, or exchange assistance, please contact us:
**Store Name:** Ckcarolina
**Email:** support@ckcarolina.com
**Phone:** +55 669 924 46995
**Address:** R. São Pedro - Castelo dos Sonhos, Altamira - PA, 68379-200, Brazil
**Return Period:** 14 Days
**Refund Processing Time:** 3 Business Days
Thank you for shopping with Ckcarolina. We appreciate your trust and look forward to providing you with a positive shopping experience!